Resolve request/issues in person and remotely via phone support, IM, or email Monitor and maintain service queue based on established service level agreements Remain current on technical problems and resolutions within the hardware industry as they relate to our environment Assist with testing and evaluating various software applications in support of future deployments T

Develop and coordinate the execution of integrated marketing campaigns and tactics Create campaign assets, including messaging, collateral, and digital content, that contribute to overall campaign success Lead and support event messaging and execution as part of an integrated campaign plan to achieve industry goals Deliver campaign assets on time and on budget Work with m

Review business and contract documents, identifying key terms and contributing to inbound licensing development of contract clauses Summarize and distribute contract summaries, ensuring timely input of contract details into company business systems, tracking milestones and risks, and managing contract closeout activities, as well as facilitating contract renewals and exte

Develop and coordinate the execution of integrated marketing campaigns and tactics Create campaign assets such as messaging, collateral, and digital content that contribute to overall campaign success Lead and support event messaging and execution as part of an integrated campaign plan to achieve industry goals Deliver campaign assets on time and on budget Work with marke

Deliver, set up, and install audio/visual (A/V) equipment in conference rooms and auditoriums on the Esri campus Deploy new A/V hardware and software Support conference room systems and related equipment Inspect, troubleshoot, and perform preventive maintenance and a range of repairs to audio/video equipment, video conferencing equipment, and IT related equipment in confe

Research, analyze and monitor relevant industry, technological, and financial trends where Esri technology can support market development to then capitalize on market opportunities Deliver thought leadership present a public face of Esri through blogs, social media, and presentations Establish and maintain relationships with relevant organizations, trade associations, use

Conceptualize, strategize, and design a wide range of marketing materials Help to further evolve the Esri brand and creative direction Solve story driven design problems Collaborate with other designers to develop creative solutions Propose forward thinking design ideas Advise and guide other departments on design principles and strategies Requirements 5 years of experien

Apply payments, reconcile accounts, and resolve differences Contact customers by phone and written correspondence Maintain statement of accounts for assigned customers Complete credit reviews for new and existing customers Process all aspects of customer account maintenance Recommend credit limits, credit holds, and release orders Requirements 2+ years of experience in co

Analyze, forecast, and plan for a successful Training Services workforce Ensure effective onboarding resources and a great onboarding experience Keep all employee workforce data and reports up to date Oversee and develop the Training Services diversity, equity, and inclusion team Oversee employee recognition, mentoring, succession planning, and engagement programs Develop

Deliver thought leadership through regular cadence of content (for example webinars, case studies, collateral, social media programs, videos, and event plans) that demonstrate the value of ArcGIS to gas and pipeline organizations Research, analyze, and monitor relevant industry and technological trends to capitalize on market opportunities Support strategic opportunities

Work with the latest Esri software to develop and maintain instructor led and web based training materials Stay up to date with Esri's latest technology and expand your knowledge of the GIS industry Design courses that apply instructional design and effective learning principles to engage students, encourage participation, and meet the requirements of the adult learner Bu

Help clients translate real world needs into practical, state of the art solutions Recommend relevant strategies, architectures, and solutions for customer requirements and work with customers to prepare implementations, change management, and migration activities Manage projects and support customers throughout the entire project life cycle, including requirements, analy

Work with marketing and sales teams to develop new business Manage complex projects and programs Support customers with developing meaningful strategies that have long term business Support novel approaches to implementing Esri's software in support of our customers across multiple industries as the capabilities of the software evolves Foster a sense of community among ou

Teach Esri software courses in a traditional or online instructor led classroom to help customers stay on the leading edge of GIS technology Acquire the latest professional certifications for classroom facilitation and Esri technology Contribute to the development of course materials and other educational tools by authoring content, providing technical expertise, and/or s

Teach Esri software courses in a traditional or online instructor led classroom to help customers stay on the leading edge of GIS technology Acquire the latest professional certifications for classroom facilitation and Esri technology Contribute to the development of course materials and other educational tools by authoring content, providing technical expertise, and shar