GENERAL PURPOSE OF THE JOB:

Under general direction, oversee the Bank's Operations and Trust Compliance Programs to identify, measure, control and monitor compliance risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees and controls all aspects of the Bank's Deposit/Operations and Trust Compliance Programs. Establish, review and monitor the Bank's system of internal controls for ensuring bank-wide compliance.
• Ensures that compliance processes are built around the four pillars of: Program development, Supervision, Training and Independent testing/Monitoring.
• Serves as the Bank's Privacy Officer and oversees the Bank's Privacy Policy/Procedure/Program.
• Presents monthly and periodic reports to the Board of Directors concerning compliance requirements.
• Advises management regarding changes in deposit and trust compliance laws and regulations.
• Maintains proficient knowledge of regulatory and related laws as they pertain to Deposit Operations and Trust compliance focus areas.
• Develops and maintains compliance monitoring programs, to ensure compliance with regulatory requirements and the adequacy of internal compliance processes.
• Analyzes examination and audit reports to identify compliance issues requiring corrective action and oversees all corrective actions relating to areas of responsibility.
• Assists and interfaces with examiners/auditors during regulatory exams and internal audits.
• Makes recommendations concerning operating procedures, processes and methods for improved efficiency and risk reduction to meet the objectives of the Bank's Compliance Management Program.
• Establishes compliance policies, procedures, corporate governance and reporting frameworks improving accountability and transparency.
• Works with management and product development teams on operational and marketing planning activities to ensure compliance with applicable laws and regulations for new and revised deposit products and services.
• Maintains awareness of Bank goals, regulatory and legislative developments, and industry trends; serves as a compliance resource to business units.
• Serves as a member of the Management Risk Compliance Committee, Management Compliance Committee, Corporate Information Security Committee and other working committees as applicable.
• Reviews and approves advertisements, brochures, lobby notices, signs, and other promotional marketing material to ensure compliance with regulations.
• Monitors and provides guidance to Center and Department Managers in resolving customer complaints related to operations and trust compliance matters.
• Oversees, tracks and manages the Bank's Complaint Program in accordance with the Bank's Complaint Policy and Procedure directives.
• Maintains and manages the Bank's Compliance Training Program.
• Performs the usual management responsibility relating to human resources activities, including staffing, performance appraisals, salary recommendations, coaching, training and staff development.
• Performs other tasks as assigned by the Chief Risk Officer.

SUPERVISORY RESPONSIBILITIES:

This position supervises one exempt officer and three non-exempt associates.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B. A.) from four-year college or university; or three to five years' related experience in risk management and compliance roles and/or training; or equivalent combination of education and experience. Have held Compliance Manager or other senior compliance management positions of increasing responsibilities in small to medium sized banking institutions.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of associates, managers, customers, and vendors.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY:

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Certified Regulatory Compliance Manager (CRCM) and/or Certified Fiduciary and Investment Risk Management Specialist (CFIRS) credentials are desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; and use hands and fingers to handle or feel. The associate is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl. The associate is regularly required to operate a computer keyboard, mouse, calculator and telephone; reach with hands and arms; talk and hear. The associate must occasionally lift and/or move up to ten (10) pounds.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

LOCATION

This position is located at the Operations Center located in Rancho Cucamonga. Modest travel to the Bank's Corporate Office is required.