Product Support Technician / Associate Engineer (Refrigeration)

ATS has an exciting line of massively parallel test systems that support the semiconductor industry around the world is looking for a Product Support Technician / Associate engineer. The ideal candidate would serve as the resident product specialist within the Product Support organization to assure technical resolution of equipment field issues, as well as technical resource for internal and external customers.

We are looking for energetic individuals with good analytical and communication skills that seek an opportunity to grow their career. Willingness to travel overseas is a must.

Responsibilities:

• Applies established standards, processes, procedures to provide support services for ATS' line of Test Systems.

• HVAC systems and chillers installations, operations and troubleshooting including and not limited to hands on experience in the operation and maintenance of air and water source central plant and rooftop equipment, including but not limited to, chillers, compressors, cooling towers, VFDs, pumps, fans, water treatment and all other HVAC support equipment as applicable.
• Regularly monitor field performance activity and develop analytics commensurate with business needs.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair. troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Effectively incorporate field data from customers into prioritization of work.
• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.