You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Play a key role with a world-class health system. UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Senior Director of Patient Access, the Patient Access Organization (PAO) Performance Effectiveness and IT Solutions Advisor serves in a leadership role to advise PAO leadership on the effectiveness of the organization’s design and performance in supporting ambulatory clinic partner requirements.
This leader ensures a patient centered access approach to services are delivered smoothly, efficiently, and timely. This leader serves as the primary liaison to the ISS telephony support and applications teams to ensure systems requirements are met to effectively support enhanced performance of the Patient Communication Center agents. The Performance Effectiveness and IT Solutions Advisor effectively collaborates with executive leadership, IT, HR, and Finance to identify and proactively mitigate issues which create barriers to ambulatory access and patient flow. Overall, this leader will work on strategic initiatives on behalf of the Patient Access Organization to assess, measure, monitor, and achieve organizational targets. This leader creates and maintains a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, in support of the PAO mission, to provide timely, convenient, and equitable access for all UCLA Health patients and the communities we serve.
This position will be based out of the greater Los Angeles area and operate under a Hybrid Fixed model.
Salary Range: $95,900 to $222,100
Required
· Bachelor’s Degree in a relevant field
· Certification in at least one Epic Application or willingness to obtain certification within 6 months of hire
· Minimum ten (10) years of health care management experience
· Experience with business applications management (e.g., Epic, Salesforce)
· Previous experience in information technology logistics, or business process flow
· Demonstrated ability to build consensus among a diverse group of stakeholders
· Experience and comfort in delivering presentations to senior leadership
· Broad and comprehensive knowledge of patient access workflow and policies and the ability to incorporate national best practices in complex and/or unprecedented situations across multiple functional areas
· Provide experience and strong understanding of information technology specific to patient access workflows; understanding of access-related system configuration, upholding change control practices, and leveraging technology to promote standard workflow.
· Proven understanding and articulation of clinic operational key performance indicators
Must Live in CA or be able to relocate
Preferred
· Master’s Degree in a relevant field
· Lean six sigma certification
· Strong understanding of IT, HR, and Finance
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.